FAQ
Service & Contact
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Shout! TV is a digital streaming service which gives fans access to timeless and contemporary cult favorites. With a uniquely curated entertainment library, Shout! TV offers an unrivaled blend of cult TV shows, movies, comedy, original specials and more.
Shout! TV can be accessed on your TV using your favorite streaming devices, on mobile devices, or any personal computer.
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Whilst you can watch all our content for free, a monthly plan will provide you an ad-free experience*, purchase to enjoy uninterrupted entertainment today!
*excludes our live channels and a limited selection of VOD contentSIGN UP TO WATCH
A select portion of our VOD catalog is only available to watch when you sign up to a free account, or when you purchase a monthly plan (see further info. below)!
SUBSCRIPTION
● Monthly – $3.99 monthly
○ Monthly memberships auto-renew at $3.99 /month with the option to cancel anytime.
○ Includes free trial of 7 days. Please note, while you are not billed at the time of enrollment into a free trial, we collect your billing information to ensure that there is a smooth transition between your free trial ending and your premium membership beginning.
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New members are entitled to a 7-day free trial, which is automatically started when you subscribe to a Shout! TV Premium Membership – no promo codes or special steps are required.
At the end of the 7-day free trial, you will be automatically enrolled and billed for your membership – either monthly ($3.99/month) or annually (one payment of $39.99/year). Billing information is collected upon enrollment to ensure you experience no interruption when your free trial ends and your Shout! TV membership begins.
An active monthly or annual Shout! TV membership is required to watch any of the live Shout! TV events, or original series and content exclusive to Shout! TV. If you have cancelled your subscription before your free trial expires, you will not be billed, but will be unable to access this content when logged in.
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Shout! TV offers a number of 24/7 live linear channels, which include Shout! TV, ALF, The Carol Burnett Show, Farscape, Johnny Carson TV, Mystery Science Theater 3000 (MST3K), Non-Stop '90s, Scream Factory TV, TokuSHOUTsu, Trailer Park Boys: The SwearNet Show, and Wild West TV. More to come!
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Shout! TV offers a film and TV library of over 8,000 hours with new titles being added every month.
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While we only have North American rights to many of our titles and are unable to stream them outside of the US and Canada, we do offer international access to all films and TV series where we do have these rights.
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Shout! TV is a separate offering from Shout! Factory and as such the titles offered by Shout! TV will differ from what we have available on Blu-ray or UHD.
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Before contacting the Shout! TV team, we would suggest searching our FAQs and help documentation for a solution to your concern.
If you still have questions or concerns, you can reach our support team at sftv@shoutfactory.com
Account and Billing
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The following payment methods are accepted by Shout! TV:
● VISA
● Mastercard
● American Express
● JCB
● Discover
● Diners Club
● Apple Pay
● Google Pay
● PayPal
● In-app purchases via your Apple, Google, Amazon or Roku account
*Credit Card charges may appear as “Shout Dice Tech” -
If Shout! TV has been unable to collect a payment for a premium membership and you purchased via debit/credit card, it means the card issuer or financial institution has rejected the charge.
Please go to your account page on Shout! TV to update or change your payment method.
We will immediately verify the new information and, if the charge is approved by your card issuer, you can continue enjoying premium Shout! TV content.
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If you have forgotten your password or need to unlock your account, go to the Shout! TV log-in screen and click the link that says, ‘Forgot your username or password?’
You will then come to a screen that asks for your email address. Enter your valid email address associated with your Shout! TV account and you will receive an email with a link to reset your password.
The email will contain a link directing you to reset your password.
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Your Shout! TV membership must be cancelled through the same store or method it was purchased.
● If you purchased through the web at watch.shout-tv.com, please visit Shout! TV/account and look for the cancel button corresponding to your current membership plan under the Subscription tab.
● If your membership was purchased on an iPhone or iPad using your Apple ID, you must cancel the subscription through Apple. View, Change or Cancel your subscription
● If your membership was purchased through the Google Play store on an Android device, you must cancel through Google Play. View, Change or Cancel your subscription
● If your membership was purchased through Roku, you must cancel through Roku. To cancel, go to myroku.com on your computer or smartphone, sign-in to your Roku account if prompted to, click on ‘Manage Your Subscriptions’ and then select ‘Unsubscribe’
● If your membership was purchased through Amazon, you must cancel through Amazon. To cancel, go to your Amazon account and select ‘Subscribe & Save’, then select the ‘Subscriptions’ tab. If you're logged in through a browser, click on the product image or if you're on a mobile device, click Edit to cancel
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CANCELLING A MONTHLY SUBSCRIPTION
If you cancel your monthly subscription, we will no longer invoice you for membership and your most recent payment to us will be your last.
You will still have full access to Shout! TV until your current month’s subscription is over. For example, if you started your monthly subscription on the 1st of January and you cancel your monthly subscription on the 20th of November, you will still have full access to Shout! TV until midnight on the 30th of November.
CANCELLING AN ANNUAL SUBSCRIPTION
If you cancel your annual subscription, we will no longer invoice you for membership and your most recent payment to us will be your last.
You will still have full access to Shout! TV until your current annual subscription is over. For example, if you started your annual subscription on the 1st of January and you cancel your annual subscription on the 20th of November, you will still have full access to Shout! TV until midnight on the 31st of December.
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To view your invoice, go to Shout! TV/account. Within the section ‘Payment History’, click the ‘View’ button.
Devices
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Shout! TV is available on the following devices:
● Desktop: PC and Mac – the website is available on all modern desktop browsers, including Chromecast, Chrome, Firefox, Safari, and Edge (including Chromecast)
● Mobile Devices: Available on iOS and Android smart phones and tablets (including Airplay and Chromecast)
● TV Devices: tvOS, Android TV, Amazon Fire TV and Roku
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No – your Shout! TV membership allows you to watch video content on one device at a time. You can have multiple login sessions open simultaneously but will not be able to watch multiple videos at the same time.
If you receive the following message, ‘You are currently watching a video on another device’, you will need to close your previous session and refresh your device/browser to begin watching content on a separate device.
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MINIMUM SYSTEM REQUIREMENTS
● A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for Shout! TV. If you have an internet connection speed of 5.0 Mbps or higher and your computer meets the requirements below, you will be able to enjoy Shout! TV content at its highest video quality.
MINIMUM WINDOWS REQUIREMENTS
● Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.
● One of the following operating systems: Windows 7, Windows XP, Windows Vista, or Windows Media Centre Edition, Microsoft Internet Explorer 6 with Service Pack 2 or above, or Firefox v1.5 or above:
○ Firefox
○ Macromedia Flash Player 10.1
○ Video adapter and monitor: Super VGA (1024×768) or higher
MINIMUM MAC REQUIREMENTS
● PowerPC G3 600 MHz
● Pentium III 1GHz with a minimum of 512MB of memory
● Mac OS X 10.4+
● Micromedia Flash Player 10.1
● Video adapter and monitor: Super VGA (1024×768) or higher
BROWSER COMPATIBILITY
● Shout! TV is available on Chrome, Firefox, Safari and Edge
MINIMUM MOBILE DEVICE REQUIREMENTS
● Android OS 5.0 or above
● iOS 11.2 or above
MINIMUM CONNECTED & SMART TV DEVICE REQUIREMENTS
● tvOS 11.2 or above
● Android TV* OS 5.0 or above
* Google certified Android TV devices only, see list here● Amazon Fire TV 5.1 or above
● Roku 11 or above
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CONNECTIVITY
A broadband internet connection (DSL/cable or higher) of 750kpbs or higher is needed for Shout! TV. If you have an internet connection speed of 5.0 Mbps or higher and your computer/device meets the system requirements, you will be able to enjoy Shout! TV content at its highest video quality.
You can use this free online tool to check your Internet connection’s speed:
● Speed Test (Select the New York option as a baseline)
YOUR NETWORK
Make sure you (or others on your network) are not downloading music, movies, or games while you are using Shout! TV, as these activities consume your bandwidth and may mean you are not getting enough bandwidth to stream Shout! TV.
Closed networks, such as the ones found on college campuses, hotels, hospitals, businesses, etc., can cause connectivity issues with live streaming video if certain ports are blocked or restricted.
INTERNET CONGESTION
Despite having a fast Internet connection, Internet congestion can slow down the delivery of the stream, make it difficult for you to connect, or cause buffering. Often the interruption is temporary.
If you repeatedly have problems connecting, please notify your Internet Service Provider. There are often quick fixes they can make when they learn about your issue.
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There are several reasons why a stream may have issues. If the stream is taking a long time to load, is consistently buffering, or is of low quality, it could be the following:
SLOW INTERNET CONNECTIVITY / NOT ENOUGH BANDWIDTH
Shout! TV works best over 4G and Wi-Fi networks. As Shout! TV uses adaptive playback that adjusts the quality of the stream depending on your network bandwidth, slower networks or internet connection speeds can reduce the video quality available in Shout! TV. Try troubleshooting here or contact your Internet Service Provider or Mobile Data Provider if you suspect you are getting less bandwidth than you should.
CPU UTILIZATION (DESKTOP)
If your CPU is running at or above about 75%, you will likely encounter issues with sluggish or choppy video quality.
To check your CPU usage on a Windows computer, press the Ctrl+Alt+Del keys simultaneously and then select “Task Manager”. Your current CPU usage percentage is displayed under the “Performance” tab.
To check your CPU usage on a Mac OSX computer, launch the Activity Monitor application. Your current CPU usage percentage is displayed under the CPU tab.
If you’re experiencing high CPU utilization, close any unnecessary applications which will help save CPU resources. Also, please check your CPU utilization while the media player is running.
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One of the most common issues seen by Shout! TV users is that of weak and interrupted internet connectivity within their home Wi-Fi networks.
If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:
● Restart your browser, device and home Wi-Fi network.
● Close the browser that had Shout! TV open / the Shout! TV app.
● Shut down your device.
● Unplug your Wi-Fi router / modem from power for 1-2 minutes.
● Plug your Wi-Fi router / modem back into power.
● Restart device, open Shout! TV app / in browser
IMPROVE YOUR WI-FI SIGNAL
● Move to a more central location / closer to your device.
● Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference.
● Move router off the floor.
CONNECT YOUR COMPUTER DIRECTLY TO MODEM
● Close the browser that had Shout! TV open.
● Shut down your computer.
● Unplug your modem from power for 1-2 minutes.
● Plug your modem back into power.
● Turn computer on, plug computer into modem via ethernet cable.
● Open Shout! TV in a browser
If none of the above works, and you continue to have the same issues, please consider contacting your Internet Service Provider.
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When trying to access a live Shout! TV event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of Shout! TV, clearing your web browser’s cache, and relaunching the browser.
If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:
● Chrome
● Firefox
● Safari
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For any issues on the iOS app please try to reinstall the app from your mobile device:
Remove the app from your device.
Power cycle your device (Turn your device off and then on again)
Reinstall the app on your device.
If you continue to have trouble, install any available updates for your iOS. If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.
For more detailed information please visit the official iPhone support page or the official iPad support page.
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For any issues on the Android app please try to reinstall the app from your mobile device:
Remove the app from your device.
Power cycle your device
Reinstall the app on your device.
If you continue to have trouble, install any available software updates.
If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.